Refund policy

Returns & Exchanges 
Frequently Asked Questions

Thank you for choosing our products. We are honored to provide you with high-quality products. However, if you are not satisfied with the package you received, we’ll find a solution for you. Most of our products can be returned or exchanged within 30 days.

All returns are subject to a $6.99 return fee, which will be deducted from your refund amount. Refunds can be issued to the original payment method or as store credit.

1. What is petalnapnap’s Return Policy?
At petalnapnap.com, we want you to be completely satisfied with your purchase. Most items can be returned or exchanged within 30 days of the purchase date. Please ensure that items are in their original condition and packaging, as we may not be able to process returns for used or washed products.

2. How Do I Start a Return?
To initiate a return, please contact our Customer Support Team via email at hello@petalnapnap.com. We’ll provide instructions on how to complete your return, along with a prepaid return label if applicable.

3. Is There a Return Fee?
Yes, there is a $6.99 fee for each return, which will be deducted from your refund. This fee covers shipping and handling costs associated with the return process.

4. Can I Exchange My Item?
Yes, exchanges are possible within 30 days of purchase. If you would like to exchange an item, please contact us at hello@petalnapnap.com with details of your exchange request. Our team will help facilitate the process. The item(s) you wish to exchange (including original packaging) must be clean, undamaged, free of stains, and in a condition that allows for resale.

5. How Will I Receive My Refund?
Refunds can be issued to the original payment method or as store credit, based on your preference. If you opt for store credit, you will receive an email with the credit amount to use for your next purchase. Please note that processing times may vary based on your payment provider.

6. How Long Will It Take to Process My Return?
Once your return is received and inspected, it typically takes 7-10 business days to process. After processing, a confirmation email will be sent to notify you of your refund or exchange.

7. Can I Return Customized, Sale or Clearance Items?
Final sale items, clearance items, and customized products are not eligible for returns or exchanges. Please review these items carefully before purchasing.

8. What Should I Do If I Receive a Damaged or Defective Item?
If your item arrives damaged or defective, please reach out to us at hello@petalnapnap.com or use the chat box on our website within 24 hours of receiving the product. We’ll work with you to arrange a replacement.

9. Can I Return Items That I Have Washed?
Sorry, if the item has been washed, it is no longer eligible for return or exchange.

10. Additional Questions?
If you have any further questions regarding our return and exchange policies, feel free to reach out to our Customer Support Team at hello@petalnapnap.com. We’re here to help!